Resource Center
Coronavirus COVID-19: We're here to help!
All refund checks have been
issued to policyholders that qualify for the premium
reduction. You should have received the letter confirming
the amount and the refund check, in the mail.
We continue to monitor state
mandates, and the impact of Coronavirus (COVID-19) on
driving activity to determine if any additional actions are
warranted. Mahalo for being a valued customer.
Why does my COVID refund check show 21st Century when
I'm with Farmers Hawaii?
Farmers Hawaii's automobile
program is underwritten by 21st Century Centennial
Insurance. That's why your COVID refund check, and also your
ID card show they are issued from 21st Century Centennial
Insurance. But rest assured that you are a part of our local
Farmers Insurance Hawaii ohana.
We at Farmers Insurance
Hawaii appreciate your patience as we work towards
generating your premium reductions. We want to inform you
there has been a slight change in how your premium
reductions will be applied.
We previously indicated that we would apply the premium
reduction directly to your policy balance. However, in order
to be as efficient as possible in generating the premium
reductions for our customers, we decided to
send all policyholders that qualify for the premium
reduction, a refund check in the mail. You will not see a
credit applied to your policy. Instead, you will receive a
refund check.
We anticipate the refund
checks will start being issued within the next 2 weeks. You
will receive a letter confirming the amounts of the premium
reduction for both April and May, if applicable. The check
will follow in a separate envelope.
In addition we have extended
the pausing of cancellations until May 31st to help relieve
some of the financial stress being felt by our customers.
How do I know if I qualify for both April and May?
Eligibility has not changed.
To qualify for both April and May Premium Reduction, your
policy would need to be in force on April 1, 2020 and May 1,
2020.
When should I expect my refund check?
We anticipate the refund
checks will start being issued within the next 2 weeks.
To reflect the changed
driving environment resulting from various stay-at-home
orders, we are automatically extending coverage to customers
who have started making food, grocery, pharmacy and medical
supply deliveries using their personal vehicles, actively
insured with Farmers Insurance Hawaii.
The following endorsement
amends your policy and explains the terms and conditions of
this temporary extension of coverage.
There is no additional
charge for this coverage and you do not need to take any
action to make this coverage effective.
In an effort to provide
additional relief to our customers, Farmers Insurance Hawaii
is providing a 15% reduction in May auto premiums. May's
premium credit reflects a continued reduction in
miles-driven, but anticipates increased driving activity
based on trending data from recent weeks.
In addition we have extended
the pausing of cancellations until May 22nd to help relieve
some of the financial stress being felt by our customers.
*Update 05/21: Pausing of cancellations has
been extended until May 31st.
*Update 05/21: You will not see a credit
applied to your policy. Instead, you will receive a refund
check. See the " Update
On Our Premium Reduction Plan " for more information.
Who is eligible to receive the May premium reduction?
Your policy has to be active
on May 1, 2020 to qualify for May's premium reduction.
Policies canceled on or after May 2, 2020 will still
qualify, as they were active on May 1, 2020.
How can I estimate the amount for the May premium
reduction?
Here's how you can calculate the estimated premium
reduction:
- Start with the amount of the premium that was in effect on 05/01/20, excluding any fees.
- Next, divide by 6, the length of your policy term.
- Then multiply by 0.15. The result is the total premium reduction May.
*Other factors could affect
this estimate such as amendments made to your policy during
the term.
Please continue to pay the
invoice amount billed. Once your credit is processed, it
will reflect on your invoice or automated pay schedule
statement.
What do I need to do to receive the 15% reduction for
May?
No action is needed from
you. If applicable, we will combine April and May's
premium reductions and apply it directly to your current
policy balance. If you recently paid your account in full or
the reduction results in a credit balance, we will issue you
a refund check for the amount remaining on your policy.
Note: If your policy became effective after April 1, 2020
you will only be eligible for the May premium reduction.
When will my account reflect the premium reduction?
We anticipate premium
reductions will start being processed within 30 days. You
will receive a letter confirming the premium reduction for
both April and May, if applicable, once it has been applied
to your policy.
At Farmers Hawaii, during
this unprecedented time, we continue our commitment to
serve all our customers with aloha. Through our
Farmers® Cares initiative to assist customers, all
Farmers Hawaii auto customers will receive a 25% premium
reduction for the month of April, 2020. Your policy has to
be active on April 1, 2020 to qualify for this premium
reduction.
No action is needed from
you, as the reduction will be applied directly to your
policy balance. We anticipate premium reductions will start
being processed within the next 30 days. You will receive a
letter confirming the premium reduction once it has been
applied to your policy. If you recently paid your account
in full or the reduction results in a credit balance, we
will issue you a refund check for the amount remaining on
your policy.
This is an expansion of our
previously announced Farmers® Cares initiatives to
implement additional flexible payment plans and pause
cancellations to help relieve some of the financial stress
being felt by customers. (Scroll down for more detail.)
We will continue to assess
additional ways to take care of our customers as things
progress over the coming weeks. Please check back later. We
will update this site regularly. Mahalo for choosing to
protect your ohana with Farmers Hawaii.
We value our customers and
are proud to serve you. Please stay safe and healthy!
*Update 05/21: You will not see a credit
applied to your policy. Instead, you will receive a refund
check. See the " Update
On Our Premium Reduction Plan " for more information.
Who is eligible to receive the 25% premium
reduction?
Farmers Insurance Hawaii
auto policies that were active on April 1, 2020 qualify for
the premium reduction. Policies canceled on or after April
2, 2020 will still qualify, as they were active on April 1,
2020.
Who is not eligible to receive the 25% premium
reduction?
New Farmers Insurance
Hawaii auto policies that were purchased or effective after
April 1, 2020 will not qualify for the April reduction.
Note: You may qualify for the May premium reduction. See
" FAQs: Additional
15% reduction for May " above for more detail on
eligibility.
How is the premium reduction calculated?
Here's how the reduction is calculated:
- Start with the amount of the premium that was in effect on 04/01/20, excluding any fees.
- Next, divide by 6, the length of your policy term.
- Then multiply by 0.25. The result is the total premium reduction for both March and April.
For example, if on April 1 your full-term six-month premium
was $1,000:
- Take $1,000, divide by 6 months = $166.67. This is the amount you pay monthly.
- Then multiply $166.67 x 0.25 = $41.67 premium credit
* Other factors could
affect this estimate such as amendments made to your policy
during the term.
What do I need to do to receive my premium
reduction?
There is no action required
by you. The reduction will be applied directly to your
current policy balance. If you recently paid your account
in full or the reduction results in a credit balance, we
will issue you a refund check for the amount remaining on
your policy.
When will my account reflect the premium reduction?
We are making the necessary
modifications to our billing systems. We anticipate that
the premium reductions will start being processed within 30
days.
How will I be notified when the premium reduction
has been applied?
You will receive a letter
confirming the premium reduction, once it has been applied
to your policy.
Will there be additional reductions or credits in
the future?
We will continue to monitor
state mandates and the impact of Coronavirus (COVID-19) to
determine if any additional actions are warranted.
We at Farmers Insurance
Hawaii have been mindful of the Coronavirus (COVID-19) and
continue to monitor the situation closely. We know that
many of our customers may be facing financial challenges
during this time and we want to help. In addition to
complying with any state mandated actions, we are making
adjustments to allow extra time for you to pay for your
Farmers Hawaii auto policy.
Pausing Cancellations
The first step we're
taking is temporarily pausing policy cancellations due to
non-payment through May 1, 2020. This means you will have
until at least May 1 to make a mid-term payment, if one is
due, before your policy will cancel. Any additional time to
pay past May 1 will be shown on your current or upcoming
billing notice(s). We will also waive any late fees.
We appreciate your patience
as we work toward our temporary exception handling of
cancellations. If you recently received a notice of
cancellation or receive one prior to May 1st, please
contact us to review your policy and make any necessary
accommodations.
Renewals
We also understand that
some customers who intend to renew their insurance with
Farmers Hawaii may be experiencing financial difficulty. If
you receive a notice that your policy is expiring and you
need additional time to pay, please contact us and we will
extend your due date until at least May 1 and waive any
late fees. To make such a request, call us at
1-800-672-9569 during our operating hours (Monday - Friday
7am-7pm PST & Saturday 7am-6pm PST).
What to expect if you defer payment
Through these actions we
are providing additional time to pay while still
maintaining your coverage. Therefore, your premium for this
coverage will continue to accumulate. If you are able to
pay your bill on time, or even a portion of your bill, we
recommend you do so to prevent a large balance due when
normal billing operations resume.
We will continue to monitor
state mandates and the impact of Coronavirus (COVID-19) and
determine if these dates should be extended further. We
thank you for being a valued customer, and we are proud to
serve you.
From everyone at Farmers Hawaii, we want to say thank you for your business.
William D Loucks Jr. President, Farmers Insurance Hawaii
*Update 05/21: Pausing of cancellations
has been extended until May 31st.
If I have been impacted by COVID-19, can I get more
time to pay?
We are temporarily pausing
policy cancellations due to non-payment through May 22,
2020. This means you will have until at least May 22 to
make a mid-term payment, if one is due, before your policy
will cancel. Any additional time to pay past May 22 will be
shown on your current or upcoming billing notice(s). We
will also waive any late fees.
If you receive a notice
that your policy is expiring and you need additional time
to pay, please contact us and we will extend your due date
until at least May 22 and waive any late fees. To make such
a request, call us at 1-800-272-5208 during our operating
hours (Monday - Friday 7am-7pm PST & Saturday 7am-6pm PST).
What should I expect if I defer payment?
Through these actions we
are providing additional time to pay while still
maintaining your coverage. Therefore, your premium for this
coverage will continue to accumulate. If you are able to
pay your bill on time, or even a portion of your bill, we
recommend you do so to prevent a large balance due when
normal billing operations resume.
How can I make a payment?
To make a payment in the amount of your bill:
- Call us any time at 1-800-272-5208 and make a payment through our IVR.
- Make a payment online by going to Farmers Hawaii
- Or use our mobile app.
- Mail in a payment via USPS: FARMERS INSURANCE PAYMENT CENTER 4722 P.O. BOX 894722 LOS ANGELES, CA 90189-4722.
- Visit a MoneyGram counter at a Longs Drugs, CVS/pharmacy or Walmart store near you. You must bring a valid I.D. and your policy number. There is a $1.99 fee for each transaction. Do not pay the fee. It will be billed directly to us.
If you wish to make payment
arrangements, please call us at 1-800-272-5208 during our
operating hours (Monday - Friday 7am-7pm PST & Saturday
7am-6pm PST).
Download the Farmers Hawaii
Insurance Mobile App.
How do I file a claim?
If you need to file a claim, you can do so online , or by
calling 1-800-413-1711. Our claims representatives have
online tools to help them assist customers throughout the
claims process. Should your claim require an in-person
visit, we are also closely monitoring and applying the most
up to date CDC guidelines and recommendations.
What if I need Roadside Assistance?
We know you may be on the
road and need help. Roadside Assistance is currently active
and our team is here to assist you. If you need roadside
assistance, just call the number on the back of your ID
card / 1-888-748-6233.
COVID-19 New Releases: